Due to a recent hard drive crash, I decided to install a new Solid State Drive and make the move from Windows 7 to Windows 8. Everything was going fine until my computer decided to restart and was unable to successfully launch into Windows. I initially tried a refresh which resolved the issue, but the issue soon returned.
I decided to start Windows in Safe Mode with Networking (so I could research and work on resolving the issue). Feeling the issue was display driver related, I proceeded to uninstall the two display drivers (ticking the option "Delete the driver software for this device") being:
- AMD Mobility Radeon HD 5000 Series &
- Intel(R) HD Graphics
I then scanned for hardware changes and when the two adapters were identified, I disabled the "Microsoft Basic Display Adapter" (as this is what was automatically getting updated to the AMD adapter). I then went to the HP website and the support section, then searched for my device (which is a 1012tx model). Once device found and selected, I then needed to select the "Operating System" that was installed and selected "Windows 7 (64-bit)" (there is only Windows 7 32 or 64 bit available). I think scrolled down the page looking for the "Driver - Graphics" section. Under here you will find two drivers being:
- Intel High-Definition (HD) Graphics Driver &
- AMD High-Definition Graphics Driver
Click onto the "Download" button against each to download their associated drivers. Once the drivers have finished downloading, restart your computer to start Windows normally. Once windows has loaded, locate the driver files you downloaded (they will most likely be in your "Downloads" folder, unless you selected an alternate location when downloading). Once found, run the sp50821 file first (this is the Intel driver). Once the Intel driver is installed, run the sp48551 file (this is the AMD driver). Once both drivers have been installed, open up "Control Panel" then open up "Device Manager".
Find "Display adapters" and expand (if it is not currently expanded) and go through the following steps:
1. Right click the Intel adapter and select "Update Driver Software"
2. Click onto "Browse my computer for driver software"
3. Click onto "Let me pick from a list of device drivers on my computer"
4. Click onto "Have Disk..."
5. Click onto "Browse..." and navigate to c:/swsetup/sp50821/Packages/Drivers/Display/W76A_INF/ then click onto "Open"
This will then install the driver for the Intel adapter. Once this is complete, repeat the above steps for the "Microsoft Basic Display Adapter", but going into the sp48551 folder in step 5. The AMD driver installed should be "ATI Mobility Radeon HD 5450" and will probably have a warning triangle on it. I found that repeating the above first three steps and then doing the following:
- Untick the option "Show compatible hardware"
- Under Manufacturer select "ATI Technologies Inc." and then under Model, making sure "ATI Mobility Radeon HD 5450" is selected and then clicking Next
I found that you may need to go through the above steps a couple of times before the warning triangle dissappears. I have also found since a reboot, that the "ATI Mobility Radeon HD 5450" adapter has dissappeared and that only the Intel adapter is visible, but it is now listed as "Intel(R) Graphics Media Accelerator HD".
The good news after a bit of fiddling, is that I have a stable and superfast (thanks to the Solid State Drive) version of Windows 8.1 Professional running on my computer. I would also recommend that if you are experiencing any issues with any drivers on your Windows 8 computer, that you give Windows 7 drivers a shot.